Privacy Policy

Last updated: April 15, 2026

This Privacy Policy explains how LeadKeep ("LeadKeep," "we," "our," or "us") collects, uses, stores, and protects information when you visit our website, contact us, or use our AI receptionist services.

1. Who We Are

LeadKeep provides AI receptionist and lead capture services to small businesses. You can reach us at hello@leadkeep.com.

2. Information We Collect

We collect the following types of information:

• Contact details you submit through our website forms, such as name, email, phone number, and business name.
• Business information you share during onboarding, including services offered, hours, booking rules, and configuration details.
• Call data captured when a caller interacts with an AI receptionist we have deployed, including caller phone number, conversation transcripts, call recordings (where applicable), and call metadata.
• Communication records from emails, SMS, and support conversations.
• Website analytics such as pages visited, referring source, and device information, collected through standard analytics tools.

3. How We Use Information

We use the information we collect to:

• Respond to inquiries and schedule Discovery Calls.
• Configure, deliver, and improve the AI receptionist services we provide to clients.
• Send service-related emails, SMS, and appointment reminders.
• Communicate product updates, relevant offers, and follow-ups — you can opt out at any time.
• Comply with legal obligations, enforce our terms, and protect against fraud or misuse.

4. SMS, Email & Call Consent

By submitting your phone number or email through our website or checking the consent box on our Discovery Call form, you agree to receive calls, SMS messages, and emails from LeadKeep regarding our services. Message and data rates may apply. Message frequency varies. You can opt out of SMS at any time by replying STOP, and unsubscribe from emails using the link in any email we send. We never sell your phone number, email, or any other personal information to third parties for marketing purposes.

5. How We Share Information

We share information only in the following circumstances:

• Service providers we rely on to operate the business, such as our CRM platform (GoHighLevel), email and SMS delivery providers, voice AI infrastructure, payment processors, and cloud hosting services.
• Legal requirements when disclosure is required by law, court order, or to protect our rights, users, or the public.
• Business transfers in the event of a merger, acquisition, or sale of assets, with reasonable notice to affected users.

We do not sell personal information.

6. Data Retention

We retain personal information only for as long as needed to deliver our services, meet legal or accounting obligations, and resolve disputes. Call recordings and transcripts are retained for the duration of the active client engagement and deleted on request once the engagement ends.

7. Security

We use reasonable technical and organizational measures to protect information, including encryption in transit, access controls, and vendor diligence. No system is perfectly secure, so we cannot guarantee absolute security of any information transmitted online.

8. Your Rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or restriction on the use of your personal information. To exercise these rights, email hello@leadkeep.com and we will respond within a reasonable timeframe.

9. Children's Privacy

LeadKeep's services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

11. Contact Us

Questions or requests about this policy? Email hello@leadkeep.com.